Refund, Returns and Exchange Policy
The Posing Boutique Pty Ltd (ABN 96 699 203 122, ACN 699 203 122) trading as The Posing Boutique® is committed to providing high-quality products and services to support athletes throughout their competitive journey. This policy operates in addition to your rights under the Australian Consumer Law and any other applicable consumer protection laws. Nothing in this policy limits or excludes any rights that cannot be lawfully excluded.
1. General Policy
Due to the specialised, custom, digital, and hygiene-sensitive nature of many of our products and services, refund, return, and exchange eligibility varies depending on the item or service purchased. Please review the relevant section below before placing an order.
2. Products Eligible for Return or Exchange
2a. Jewellery and Accessories
Jewellery, heel straps, and accessories may be returned within 14 days of delivery or collection provided the item:
Is unused and unworn
Is in its original condition
Includes all original packaging
Is not damaged after delivery
2b. Other Physical Products
Eligible physical products may be returned within 14 days of delivery or collection provided they are:
Unused
In original condition
Returned with all original packaging and components
Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrectly supplied.
3. Custom and Non-Returnable Products
The following products and services are non-refundable and non-returnable except where required under Australian Consumer Law:
Custom posing bikinis
Custom stagewear and embellished items
Custom design services
Digital downloads and eBooks
Online courses
Membership fees
Gift cards
Coaching services that have already been delivered
Workshop registrations that have already occurred
Products or services purchased directly from third-party businesses or external websites
As many stagewear products are custom-made or customised to client specifications, clients are responsible for carefully reviewing measurements, colours, sizing selections, and design approvals before production commences.
We do not offer refunds or exchanges for change of mind on custom products, digital products, memberships, coaching services, workshops, or services already delivered, except where required by law.
4. Coaching Services and Memberships
Coaching sessions, consultations, workshops, rehearsals, memberships, and educational services are generally non-refundable once purchased.
If a member of the coaching team is unavailable, sessions may be transferred to another available coach within The Posing Boutique® at the company's discretion.
Unused package sessions may be retained for future use in accordance with your package terms but are not redeemable for cash. Sessions that have already been delivered cannot be refunded.
Membership fees are non-refundable for the current billing period. Members may cancel future renewals in accordance with the applicable membership terms and conditions.
5. Damaged, Faulty or Incorrect Items
If a product arrives damaged, faulty, defective, or incorrect, please notify us within seven (7) days of receiving your order by contacting hello@posingboutique.com.
Please include:
Your order number
A description of the issue
Clear photographs showing the fault or damage
We will assess the issue and, where appropriate, provide a repair, replacement, exchange, store credit, or refund in accordance with Australian Consumer Law.
6. Return Process
Step 1 – Contact Us
Email hello@posingboutique.com with:
Your order number
Details of the item
Reason for your return or exchange request
Step 2 – Approval
If your return is approved, we will provide return instructions. Items returned without prior approval may not be accepted.
Step 3 – Return Shipping
Unless the item is faulty or incorrectly supplied, customers are responsible for all return shipping costs.
We recommend using a tracked shipping service, as The Posing Boutique Pty Ltd cannot accept responsibility for items lost during return transit.
7. Refund Processing
Where a refund is approved, it will be issued to the original payment method used for the purchase.
Please allow up to 10 business days from approval for processing, although banking timeframes may vary between financial institutions.
8. Exchanges
Exchanges are subject to product availability.
If the requested replacement product is unavailable, we may offer:
A suitable alternative product
Store credit
A refund where appropriate
9. Third-Party Products and Referrals
Some products sold through The Posing Boutique® are manufactured or supplied by trusted third-party businesses.
While we carefully select the brands and businesses we work with, we are not the manufacturer of these products. Any recommendation, review, or endorsement by The Posing Boutique®, its coaches, or representatives reflects our genuine personal and professional opinion and experience and should not be taken as a guarantee that a product or service is suitable for every individual or circumstance.
Customers are responsible for using products in accordance with any instructions, warnings, sizing guidance, and care information provided. Before using any product or acting on coaching or educational advice provided by The Posing Boutique®, you should consider your own individual circumstances and, where appropriate, seek advice from a suitably qualified healthcare or other relevant professional. Our products, coaching, and educational resources are provided for educational and informational purposes only and are not intended to diagnose, treat, cure, or prevent any medical condition, nor are they a substitute for professional medical, healthcare, or other professional advice.
Where you choose to purchase from or engage with a business recommended by The Posing Boutique®, your agreement is entered into directly with that provider. While we only recommend businesses we trust, each business operates independently and is solely responsible for its own products, services, pricing, workmanship, delivery, warranties, customer support, returns, and refunds.
If a product supplied by The Posing Boutique® becomes subject to a safety notice or product recall, we may contact affected customers using the details provided at the time of purchase where reasonably practicable. Customers should follow any recall or safety instructions issued by the manufacturer or relevant regulatory authority. Where a recall affects a product purchased through The Posing Boutique®, we will provide reasonable assistance in directing customers to the appropriate manufacturer or supplier process and any remedies available under applicable law.
Nothing in this policy limits your rights under the Australian Consumer Law.
10. Contact Us
If you have any questions regarding your order, this policy, or your consumer rights, please contact:
The Posing Boutique Pty Ltd trading as The Posing Boutique®
Email: hello@posingboutique.com